Refund policy
Return and Refund Policy
At Luvelle Beauty, your satisfaction is our priority. Due to the nature of our skincare and wellness products, we do not accept returns. However, we are happy to offer refunds under the following circumstances:
Eligible for a Refund:
- Your order arrived damaged or defective
- You received the wrong item
- Your order was lost in transit
How to Request a Refund: To request a refund, please contact us within 14 days of your delivery date. Include your order number and a photo of the issue (if applicable). Once approved, refunds will be issued to your original payment method within 5–10 business days.
Non-Refundable:
- Orders where the incorrect shipping address was provided
- Change of mind purchases
- Items purchased on sale or during promotional events
For any questions, please reach out to our support team at luvellebeautyshop@gmail.com. We're here to help.